Details make
the difference.
On the right
track together.
Hotel service
Housekeeping
Planning | Organization | Leadership | Control
Our responsibilities include the planning, organization, management, and quality control of the entire housekeeping operation. We place the highest priority on the continuous development of our employees, the satisfaction of our guests and clients, the discretion and professionalism of our staff, and the careful maintenance and preservation of the materials entrusted to us.
Exemplary leadership, cost-conscious operations, and a commitment to continuous improvement define everything we do. With meticulous attention to detail, we strive to create exceptional experiences that leave a lasting impression on every guest.
Rooms & Suites
We take care of the loving preparation and maintenance of the guest rooms.
We place the highest priority on:
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Maintaining the highest standards of cleanliness and hygiene, while ensuring the gentle cleaning and care of all materials and surfaces.
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Enhancing guest comfort by creating memorable sensory experiences.
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Delivering the highest level of personalized service.
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The discretion and professionalism of our employees.
Floor & Office
Here we take care of the cleaning, tidying and maintenance of the corridors and warehouses, as well as the management and administration of the warehouses.
We place the highest priority on:
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Maintaining the highest standards of cleanliness and order.
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The careful, responsible, and cost-conscious handling of all materials and equipment entrusted to us.
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The expertise and professionalism required to provide exemplary guest service on the guest room floors.
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The discretion and professionalism of our employees.
Minibar service
We take care of stocking the minibars with food and beverages, determining and billing the minibar consumption, as well as cleaning, care and maintenance of the minibars.
We place the highest priority on:
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Maintaining the highest standards of cleanliness for minibars and all minibar accessories.
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Strict compliance with HACCP hygiene regulations and food safety standards.
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The careful, responsible, and cost-conscious handling of food and beverages.
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Consistent adherence to predefined operational and quality standards.
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The expertise and professionalism required to provide exemplary guest service on the guest room floors.
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The discretion and professionalism of our employees.
Full Evening Night Service
Our task is to carefully prepare the guest rooms for the night.
We place the highest priority on:
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Maintaining the highest standards of cleanliness and hygiene, while ensuring the gentle cleaning and care of all materials and surfaces.
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Enhancing guest comfort by creating memorable sensory experiences.
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Providing attentive and discreet service that respects our guests' privacy and personal space.
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The discretion and professionalism of our employees.
Guest area
General guest area
Cleaning | Maintenance | Development | Care
In the public guest areas, we are responsible for the cleaning, care, and maintenance of all public spaces, as well as the design, arrangement, and upkeep of floral displays throughout the property. We place the highest priority on cleanliness and hygiene, the careful handling of furniture and fixtures, and the responsible use of all materials and equipment entrusted to us.
Our employees interact with every guest with professionalism, discretion, and sensitivity. They provide attentive yet unobtrusive service, always demonstrating a genuine commitment to excellence and meticulous attention to detail.
Wellness, SPA
& Fitness
We take care of the cleaning, maintenance, upkeep and management of the entire wellness, spa and fitness area, and look after and cater to guests and spa members during their stay.
We place the highest priority on:
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Maintaining the highest standards of cleanliness and hygiene, while ensuring the careful cleaning and preservation of all furniture, fixtures, and furnishings.
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Strict compliance with all hygiene and disinfection regulations and protocols.
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The careful and responsible handling of all materials and equipment entrusted to us.
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The expertise and professionalism to interact with every guest courteously, confidently, and with complete discretion.
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Delivering service that remains virtually invisible while responding to every situation with sensitivity and care.
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Creating memorable sensory experiences that enhance the overall guest experience.
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F&B, Kitchen
& Stewarding
We take care of the cleaning, maintenance and disinfection of the entire F&B and kitchen area, the basic kitchen cleaning and deploy our employees for dishwashing services.
We place the highest priority on:
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Strict compliance with HACCP hygiene and disinfection regulations and guidelines.
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Continuous monitoring of hygiene standards through independent audits conducted by Fresenius.
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The careful, economical, and environmentally responsible use of cleaning products.
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The careful and responsible handling of all materials and equipment entrusted to us.
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The deployment of highly trained employees who operate in full compliance with the Food Hygiene Regulation and the German Infection Protection Act.
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Human Resources
& Office
We take care of the cleaning, maintenance and upkeep of the staff and office areas.
We place the highest priority on:
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Maintaining the highest standards of cleanliness and hygiene, while ensuring the careful cleaning and maintenance of all facilities and furnishings.
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The careful, responsible, and efficient handling of all materials and equipment entrusted to us.
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The discretion and professionalism of our employees while working in staff-only areas.
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Maintaining, cleaning, and caring for staff areas to the same high standards applied to guest areas.
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Opening
Pre-Opening & COV Management
Cleaning | Maintenance | Development | Care
During the hotel pre-opening phase, our services include defect assessment, acceptance testing, and documentation by trade to ensure the successful application of warranty claims. We also offer construction and final cleaning services, as well as an assembly service.
Snag Report
Visible defects inspection
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Mängelauf-/abnahme und Dokumentation nach Gewerken – vor und während Hotel Pre-Opening Phasen (zur Inanspruchnahme von Gewährleistungsgarantien)
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Auf-/Abnahmen in den Bereichen Zimmer I Suiten und Public – Area
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Auf-/Abnahme auf sichtbare Schäden und Beschädigungen
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Auf-/Abnahme auf sichtbare und erkennbare Funktionsstörungen
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Auf-/Abnahme auf erkennbare, nicht fachmännisch oder fachgerecht erfolgte Arbeiten im Bereich des Innenausbaus
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Auf-/Abnahme auf sichtbare grobe Verunreinigungen
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Dokumentation der festgelegten Sichtmängel anhand des Aufnahmeprotokolls
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Genaue Positionsbeschreibungen der festgelegten Sichtmängel auf erstellten Grundrissen in Form von Positionsnummern
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Genaue Positionsbeschreibungen der Mängel in Form von Positionsmarkierungen an den Gewerken
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Erstellung eines Mängelkataloges
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Absprache der Art des Umfangs sowie des zeitlichen Rahmens zur Mängelbeseitigung
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Durchführen von Kontrollen zur Mängelbeseitigung
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Durchführung von Endbegehungen nach der Feinreinigung
We place the highest priority on:
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Clear and transparent documentation of all identified defects.
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Strict compliance with all applicable guidelines, standards, and project specifications.
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A discreet and professional approach throughout the entire inspection and acceptance process.
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An independent and objective assessment in the identification of defects.
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Remediation report
& Value retention
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Erstellung von Sanierungsgutachten zur Feststellung von Investitionsstaus
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Mängelaufnahme & Dokumentation nach Gewerken zur Vorplanung des Instandhaltungsprozesses
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Aufnahmen in den Bereichen Zimmer I Suiten und Public – Area
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Aufnahme auf sichtbare Schäden & Beschädigungen
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Aufnahme erkennbarer Funktionsstörungen
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Aufnahme auf Verschleiß und Abnutzung
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Dokumentation der festgelegten Sichtmängel anhand des Aufnahmeprotokolls
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Genaue Positionsbeschreibungen der festgelegten Sichtmängel auf erstellten Grundrissen in Form von Positionsnummern
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Erstellung eines Mängelkataloges
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Lieferung von Werterhaltung aus einer Hand
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Planung des Instandhaltungsprozesses
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Absprache der Art, des Umfangs sowie des zeitlichen Rahmens zur Mängelbeseitigung & Instandhaltung
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Planung der technischen Infrastruktur & der Einsatzplanung
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Auswahl der externen technischen Dienstleister und Partner
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Erstellung einer transparenten Kostenplanung nach Vorgaben Ihres Budgets
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Betreuung des Instandhaltungs- und Mängelbehebungsprozesses
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Durchführen von Kontrollen zur Mängelbeseitigung und Instandhaltung
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Durchführung von Endbegehungen nach Abschluss der Feinreinigung
We place the highest priority on:
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Clear and transparent documentation of all identified defects.
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Strict compliance with all applicable guidelines, standards, and project specifications.
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A discreet and professional approach throughout the entire inspection and assessment process.
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An independent and objective evaluation when identifying defects.
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Transparent, cost-conscious execution of all defect rectification and maintenance work.
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The careful and responsible handling of all materials.
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Reliable, fair, and trustworthy partners who are committed to excellence, outstanding service, and maximum flexibility.
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Meticulous attention to detail in everything we do.
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Construction and
Fine cleaning
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Removal and disposal of all construction materials and debris.
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Complete, residue-free removal of all protective films and other packaging materials from fixtures, fittings, installations, and completed works.
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Dry cleaning through the careful vacuuming of coarse dust and debris.
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Comprehensive preliminary cleaning of the completed construction area.
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Initial deep cleaning of all completed trades, fixtures, fittings, and built-in installations.
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Follow-up cleaning and the application of initial care treatments to floor surfaces, wall surfaces, and built-in installations.
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Final fine cleaning and completion of all finishing care treatments prior to project completion and handover.
We place the highest priority on:
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The use of tested cleaning and care products that are specifically suited to the materials being treated.
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The use of tested, material-appropriate cleaning equipment, tools, and supplies.
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The deployment of employees who are specially trained in post-construction cleaning.
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Protecting all materials and surfaces before, during, and after the cleaning process.
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Maintaining the highest standards of cleanliness and hygiene throughout the completed construction areas.
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Ensuring the timely completion of all cleaning services in accordance with the project schedule.
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Assembly
service
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das gemeinsame Fixieren und Erstellen von Qualitätsrichtlinien und Standards
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die schriftliche und photographische Dokumentation der fixierten Leistungen
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das Schulen der Mitarbeitenden nach den festgelegten Qualitäten
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die Bestückung und Dekoration der Zimmer I Suiten nach den einheitlichen Standards
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das Vorbereiten der Zimmer I Suiten zum fertigen Verkauf.
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Maintaining the agreed and defined quality standards.
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Adhering to the established project schedule and agreed timelines.
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The careful and responsible handling of all goods, materials, and equipment.
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A meticulous attention to detail in everything we do.
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