A team with passion.
On the right
track together.
About Us
About us and what is important to us together
We all share one common goal: to ensure that our clients' guests feel genuinely welcome, choose to return, and enthusiastically recommend the property to others. While outstanding facilities and amenities certainly contribute to this experience, it is the personal commitment and attentive service of each individual team member that truly create a warm and memorable atmosphere of hospitality.
Our employees are the cornerstone of the services we provide to our clients and their guests. Mutual respect, teamwork, and a willingness to support one another form the foundation of our long-term success. In everything we do, the guest remains at the very heart of our actions.
At Richter Premium Hotelservice, we are committed to delivering services of the highest quality, always in the best interests of our clients and with a passion for exceptional hospitality.
Equal Treatment Act
We commit ourselves…
...to live in accordance with the “General Equal Treatment Act”, also called the Anti-Discrimination Act, towards all our employees in a spirit of trust.
Out of conviction…
...we ensure that unjustified discrimination based on ethnic origin, gender, religion, worldview, disability, age or sexual identity is prevented.
Our employees
Working with people from so many different nations is an enriching experience. Today, more than 400 employees from 58 countries are part of the Richter Premium Hotelservice team. We believe in building the foundations for tomorrow by thinking and acting sustainably in everything we do.
This commitment begins with the respectful treatment of our employees. We embrace the principles of equal opportunity and non-discrimination and are fully committed to the German General Equal Treatment Act (AGG). We think proactively and develop practical solutions – for example, when it comes to putting inclusion into practice. People with disabilities are a valued and welcome part of our team.
Who we are
Ernst Jürgen Richter has been active as an independent entrepreneur in the hospitality industry since 1991. In August 2006, the company was strategically repositioned with the founding of Richter Premium Hotelservice GmbH. Headquartered in Bad Brückenau, Bavaria, Richter Premium operates throughout Germany and has also been providing its services in Austria since 2010.
A strong commitment to quality and a culture of partnership based on mutual respect are firmly embedded in our corporate philosophy and guiding principles. We believe that sustainable growth and long-term partnerships are far more valuable than pursuing market share or maximizing revenue.
We understand the challenges facing our industry. That is why we have consciously chosen not to regard our employees simply as human resources, but as our greatest asset. We are committed to supporting their professional and personal development, providing comprehensive care, and enabling them to share in the success of the services we deliver.
Vision and Mission
10 reasons to choose Richter Premium Hotel Service:
Customers
We are committed to being courteous and competent towards our customers.
They trust us.
Partners
We are reliable, fair, and demanding in our dealings with our partners. They expect a high level of service from us.
Services
We design our services to be individual, groundbreaking, innovative, and consistently present them in an excellent manner.
Our service
Our service exceeds expectations.
Quality management
With Total Quality Management as an integral part of our corporate philosophy, we strive for continuous improvement.
Loyalty
We act loyally towards our customers and employees.
Our employees
We are attentive, goal-oriented, responsible, and enjoy shared success.
Sustainability
We don't just work and think for today. We work and act for long-term success.
Environment
Our actions are always carried out with awareness and consideration of the ecological requirements of our time.
Finances
We maintain our financial independence and always act in a risk-aware and results-oriented manner. We stand for maximum cost transparency.
Our location, our responsibility
Our headquarters are located in the Rhön UNESCO Biosphere Reserve, a region renowned for its exceptional quality of life and its strong commitment to environmental stewardship. This unique setting inspires us to use our resources responsibly and to embed sustainability into everything we do.
The Rhön UNESCO Biosphere Reserve is home to a remarkable diversity of ecosystems and habitats. It provides sanctuary for numerous rare, endangered, and protected species of European significance, making the region an area of both national and international conservation importance.
As a company, we are committed to contributing to the protection of our environment through responsible and sustainable business practices.
In addition to our headquarters in Germany, we operate a second location in Schladming, Austria.
Environment
Our company's sustainability – across all three ESG factors – has been recognized with numerous certifications. In addition to the certificate from the German Institute for Sustainability and Economics, we also hold the sustainability seal of the German Institute for Quality Standards and Testing (DIQP) and are EcoVadis certified. Furthermore, by participating in the UN Global Compact, we have committed ourselves to making globalization more socially and environmentally responsible.
Constant change to generate progress and thus contribute to tomorrow – that is our driving force!
We firmly believe that only by considering economic, environmental, and social factors holistically can our performance be secured and improved, and we are pleased to offer you, as our partner, this added value. Become part of our future-oriented company!
“How do you approach sustainability?” This is one of the defining questions every modern business should be able to answer.
At Richter Premium Hotelservice GmbH, your trusted partner for integrated hygiene management, we are committed to taking the principles of ESG seriously and implementing them consistently to the highest premium standards. ESG represents the three key dimensions of sustainability: Environment, Social, and Governance.
For us, hygiene and sustainability are inseparable. Especially within the hospitality industry, sustainable business practices have become a decisive success factor. This is reflected by the growing number of travel platforms that now offer dedicated filters for sustainable accommodation and responsible travel.
At the same time, effective hygiene management plays a vital role in ensuring guest well-being. High hygiene standards are therefore essential to the long-term success and reputation of every hotel. Today, travelers increasingly base their booking decisions not only on overall ratings but also on a property's sustainability performance.
As your partner, Richter Premium Hotelservice is committed to helping you meet these expectations by combining outstanding hygiene standards with responsible, sustainable business practices.
Hello new age
A new era for hygiene management
Inclusion
Together with our client and the IFD in Nuremberg, we launched the project "We Belong Here". The project aims to make participation visible, reduce prejudice, and demonstrate that diversity is an asset for everyone involved – employees, customers, society, and the company as a whole.
For us, INCLUSION is not an add-on, but an integral part of our corporate culture.
Inclusion has been a lived reality in our company for many years. People with disabilities are an integral part of our team and actively contribute their skills, experiences, and perspectives to our daily work. At various locations, we collaborate with the Integration Service for People with Disabilities (IFD), which provides us with support and guidance.
Our experience shows that inclusion works when openness, suitable conditions, and mutual respect come together. That's why we've been invited to various conferences and events to report on our practices and provide insights into the employment of people with disabilities.
People with disabilities in the company – inclusion in practice
The responsible use of natural resources, healthy working conditions, and fair wages are fundamental principles of our business. We take these responsibilities seriously and have integrated them into our corporate governance with consistency and integrity for decades.
For us, sustainability also means creating a safe, inclusive, and socially responsible working environment. Diversity is a core value of our company, and we are proud to employ people from more than 58 different nations.
Social responsibility is deeply embedded in our corporate culture. We are strongly committed to inclusion, and since 2014 our community initiative, “We Belong” (German: Wir geHÖREN dazu), has been one of our most important projects. Its primary objective is to promote the equal employment and long-term integration of deaf people into the workforce.